SITE POLICIES: Shop4Network.com

Shop4Network.com Policies

 
     
 
 
 

 

SITE POLICIES

 

Shop4Network.com

Domestic Ordering Order Cart Problem? Guarantee/Warranties
International Ordering Item not Found? Shipping Charges
Payment Methods Sizes & Sizing Shipping Time
Super High Security Contact Us Backorders
About Us Customer Comments Damaged Items
Privacy & Legal Statements Download Return Form Check Order Status

YOU CAN ORDER WITH CONFIDENCE

HOW TO ORDER

  • Simply find the item you wish to purchase and click . That will transport you and your desired item to the shopping cart where you can see and/or adjust the number of items you have selected for purchase.

     
  • Once at the secure cart, you can preview your order as it accumulates (including normal ground shipping charges to lower 48 US) and then return to the page you were shopping.

     
  • When you are satisfied with your purchases and wish to have the order processed, proceed to checkout.
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  • COOKIES

    You don't want another shopper putting items into your shopping basket. Our cookies are tiny "byte-sized" computer morsels that get sent to your computer from our computer so that our cart can identify your personal shopping basket by number. That way, your product choices go into your cart and other shopper's choices go into their own buggies.

    Your web browser automatically deletes our "cookies" after a few hours so that they don't take up unnecessary space.

    If you are shopping at Shop4Network with your cookies "disabled" your shopping basket may not work effectively. If that happens either re-enable your cookies in your browser options or email our order desk at Service@Shop4Network.com.

     

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    SECURITY

    Easy & Secure Ordering. Our Shopping Cart is encrypted with 128 bit encryption
    and secured by one of the most trusted names in web transactions. To make your browsing super fast, you will see the locked padlock only when necessary - when you reach the section of the order where you are asked to input your personal information.
      
     

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    HOW TO PAY FOR DOMESTIC ORDERS

    CHARGE: For most orders, we accept Visa, MasterCard, Discover, and American Express.

    CHECKS: Shop4
    Network accepts personal checks, money orders, cashier's checks, business checks, government or institutional-issued checks for the EXACT amount of the purchase including any shipping and handling charges.

    We reserve the right to hold your order until check clearance is guaranteed. Bank cashier's checks, money orders, or wire transfers will assure your order of quick shipping.

    Make checks out to and send checks to:

    Discount Shop4Network LLC
    202 Walton Way.
    STE. 192 #105
    Cedar Park, Tx 78613


    COD: Unfortunately, at this time we cannot ship to you "Cash on Delivery",

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    HANDLING/SERVICE CHARGES

    Although we must always charge shipping (above), there are NO extra service charges on orders over $25.00 shipped throughout the US or US territories by our usual means of shipping.
     

  • Orders under $25.00 incur a $3.00 service charge.
     We would love for you to order anything you like. Even the smallest orders are important to us. However, because our prices are discounted, and in order to keep our prices to you at the lowest possible level, we must charge a $3.00 service fee on orders under $25.00.
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    PRICE CHANGES

    Because we deal with literally hundreds of suppliers and manufacturers and suppliers' prices change, our prices are in constant flux. Prices in our catalogue are kept current on a daily basis and are rarely different than the catalog shows. However, we are not responsible for typographical errors, and prices and availability are subject to change without notice.

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    BACKORDERS AND DISCONTINUED

      From time to time (and much to our dismay), shortages and out of stocks will occur. Items may be backordered for three reasons:

    • There is more demand for the item than we originally anticipated, and our suppliers have to re-supply us with the additional inventory.
       
    • The manufacturer has failed to ship to us in a timely manner due to a shortage of parts, materials, etc.
       
    • Transportation strikes, natural disasters, etc.

    When we experience an out of stock situation, your entire order will be shipped at one time if the out of stock item arrives within 5 working days of the date of your order.
     
    If we don't anticipate being able to restock quickly enough to meet the 5-working day limit, your order will be shipped minus the out of stock item. At that time, out-of-stock items priced over $15.00 will be treated as a backorder unless the customer requests that we not ship backorders. Out-of-stock items priced under $15.00 will be deleted from the order, and you will be asked to re-order at another time.

    For standard-sized backordered items, freight will be calculated on the entire order, charged on the first part, and the backordered items will be sent as quickly as possible with no additional freight charges. Oversized-backordered items (those marked with *'s or ++) will be charged the actual freight when they are shipped.

    If we don't anticipate re-stock of an item in a reasonable amount of time, your order will be shipped minus the out of stock item, and you will be asked to re-order at another time.

    Discontinued items will, of course, not be shipped.

    You will receive a notice in the first package indicating the dispensation of any items not shipped.

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    SIZES

    No two individuals are alike. We will print the most accurate details possible of item sizes and recommendations for fit if we know them. However, all sizes are approximate, and we can NOT guarantee items as far as the fit per individual. Sizes listed are manufacturer specifications exactly.

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    TAX

    Retail tax is charged only to shipments shipped to or ordered by persons living in Texas. Our tax rate is 8.25%!

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    SPECIAL ORDERS?

    Some items are available but not stocked by our warehouses. They can be ordered from the manufacturers and shipped either through our warehouse or direct from the manufacturers to you. These items take a little more time to coordinate and ship, may incur an extra handling charge, and are non-returnable items. If you have ascertained the availability of the item by search through our e-mail search department, you may order it by telephone or direct e-mail order.

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    SHIPPING CHARGES

    See the Domestic Shipping for contiguous 48 US shipping.

    See the International Shipping for shipping outside the continental US

    See Hawaii, Alaska, US Territories, APO/FPO Shipping for shipping charges to those locations

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    OUR NO-HASSLES PROMISE TO YOU

    We want you to try anything in this catalogue risk-free. You'll usually find our product descriptions more complete than other catalogues. We feel that the more you know about a product, the more likely you are to like it when it arrives.

    That's important to us because when you do receive a product from us, you have 30 days from the date of the invoice to decide if

  • it is what you expected
  • it fits your needs
  • it is what you want

    If, upon viewing an item, you're not delighted with any merchandise you buy from us, just return it to us.* No explanation of why you are returning it is necessary, but we'd like to know if it will help us solve an inadequacy on our part. Also tell us what instructions you have concerning replacement, substitution, or refund

    Send it prepaid, insured, in new, unused condition with its original parts, instructions, packaging, and your invoice (or a copy) within 30 days of the date on the original invoice.

     

    * Exceptions are few and most of them are common sense. (ie: "We can't take back a half eaten hamburger or a crashed vehicle") We do not take back special orders, videos and books.

    Items that do not meet the above few conditions will be subject to a restocking fee or, at the Company's option, returned to the customer without a refund. Shipping costs on any package returned to you will be charged to your account.

    Click Here to download a Return Authorization Form

    We are not responsible for damage which occurs in transit by return nor do we accept COD returns.



     

    Send Returns and Exchanges to:
    Discount Shop4Network LLC
    202 Walton Way Suite 192 #105
    Cedar Park, Texas 78613

     

    When we receive your return, we'll exchange it or refund the purchase price (less shipping and handling), whichever you prefer. (Please allow 10-21 days for this process to be completed)

     

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    NON-RETURNABLE ITEMS

    Shop4Network is always concerned about your satisfaction. However, we regret that personalized items, books and videos, and special order items cannot be returned to us unless there is a defect in workmanship in which case we will replace with an identical product.

    Also see information about remote control products and scooters above.

     

    SHIPPING REFUSALS

    Shop4Network strives to give you the best service available anywhere. An order placed and shipped from our warehouse at your request is considered your responsibility as soon as it leaves our warehouse. Should you decide that you wish to refuse receipt of an item legitimately ordered from us (which has already been processed and handled through our order and shipping department) credit will be issued for the item, minus shipping charges and minus a 20% restocking fee.

    If you wish to cancel an order after we have shipped and before you have received it, please call our service desk to request an authorization to refuse receipt (to avoid the 20% restocking fee). Email Service@Shop4Network.com

    MANUFACTURER'S WARRANTIES

    We carry the best products, and our customers experience very few problems. However, should you experience a problem with any item during its manufacturer's warranty period, you can turn to the manufacturers with confidence. We'll gladly help you get in touch with them directly to save you both time and expense.

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    DEFECTIVE MERCHANDISE

    We purchase from the most reputable manufacturers, and there is rarely an issue with defective products. However, factories make the occasional mistake.

    If an item doesn't work properly, please call the manufacturer (listed in the product literature) or e-mail our customer service department to report the problem immediately. In most cases (because we're not experts at diagnosing problems), we will put you into direct touch with the manufacturer.

     

    In all cases, save all of the packaging and packing materials (1 business day)of receipt. Service@Shop4Network.com.

    Defective items will be replaced with the identical item or handled by the manufacturer directly.

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    SHOULD A MISTAKE OCCUR

    We make every attempt to avoid errors in the processing of your order, but sometimes mistakes happen. When one does occur, please allow us to correct it.

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    ITEMS DAMAGED IN SHIPPING

    We ship by the most efficient means possible. However, damage occasionally occurs

    If a package appears to have obvious damage on the outside which may affect the product inside, please refuse shipment at your door or ask the carrier to note the damage on his shipping manifest and call our customer service department within 24 hours to report any damage sustained.

    This procedure is particularly important for large items shipped by motor freight carriers.

    The customer must inspect the delivered item for damage (both external and not visible from the outside) upon receipt of the merchandise. That requires removing any shrink wrapping, cardboard or other packing materials so that all aspects can be inspected. Any damage should be noted on the carrier's acceptance report, and such damage reported to Shop4Network.com within 24 hours of delivery.

    Once the product is accepted by the Customer without notation of damage, damage incurred becomes the responsibility of the Customer, and (while Shop4Network.com will help with any latent damage claim) Shop4Network is not liable for damage incurred subsequent to receipt and acceptance of the product.

    In all cases of damage, save all of the packaging and packing materials and email our customer service department within 24 hours (1 business day) of receipt. Service@Shop4Network.com.

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    HOW WE DELIVER ORDERS WITHIN CONTINENTAL U.S.

    We routinely ship Domestic (continental US) orders by UPS, Fed Ex, or USPS ground transportation. UPS and Fed Ex will not deliver to a post office box. For this reason, please provide us with a physical address for delivery rather than a Post Office Box. (See below if you need to ship to PO Box address)

    Additionally, some oversize or inordinately heavy items may be shipped by Motor Freight or Regular Post. In that case, we will need your exact address to estimate charges.

    Customers who request US Postal delivery or who give us only a Postal address to which to deliver will be delivered by USPS and are charged according to the policies for postal orders below. For Post Office Box Addresses, APO/FPO, Alaska, Hawaii, & US Territories

    International orders

    Most orders can leave our warehouse within 1 - 3 business Days of receipt of the order.

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    FREIGHT CHARGES FOR ORDERS WITHIN CONTINENTAL U.S.

    Shop4Network ships for as low as $10.95. Domestic ground shipping charges on most orders are inexpensive and easy to calculate before you finalize your order.

    In some places in our catalog, items are listed in case quantities. For those items, orders of multiple single packs will be billed at multiple pack rates where the number of individual items equals the multiple pack.

    Because we have not anticipated all possible large volume or extra heavy purchases to single individuals, heavy or large volume orders may incur extra shipping above that calculated by the order cart. We will not, however, ship such an order with its added shipping charges without first contacting the customer to get approval of the changes.

    The table below shows you charges according to the value of your purchase and whether you have ordered any Oversized items. Items marked with * or ~ or ++).

     

    Standard Shipping
    Contiguous 48 States
    Single Item Orders: $9.95 Ground Shipping (None Oversized Items) $10.95
    Each Additional Item Ships for only $4.00 when added to the same order
    (None Oversized Items)
    $4.00
    For ease of calculation:
    We charge an extra $4.00 over the standard shipping charges for one in your order.

    = add $8.00 over the standard chart

    = add $12.00 over the standard chart

    = add $16.00 over standard chart

    Charges above exclude
    Any other order with items that must ship
    by Motor Freight which are then charged actual shipping.

    For exact freight charges, see freight quotes

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    OVERSIZED ITEMS

    An oversized item is one whose weight may be under 30 Lb. but whose physical dimensions and bulky appearance take up extra room in the cargo area of the shipper's transport vehicles. These items are charged for 30 Lb of weight even though they do not weigh 30 Lb.

    A double oversized item is one whose weight is over 30 Lbs and under 70 Lb. but whose physical dimensions and bulky appearance take up extra room in the cargo area of the shipper's transport vehicles. These items are charged for 70 Lb of weight even though they do not weigh 70 Lb.

    For ease of calculation, see the chart above

     

     

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    SHIPPING TIME FOR ORDERS WITHIN CONTINENTAL U.S.

     
    To Track your
    UPS Package

    Shipping time = order processing time + shipping option you have chosen on your order.

    Please allow 1-2 weeks for standard delivery of most items within the continental US. Domestic UPS takes 3-7 business working days for delivery. We can usually ship your order from our warehouse or the warehouse of the manufacturer or supplier within 1-3 working days of receipt of the order.

    Fed Ex, UPS, US Postal Service, and the shipping departments of our suppliers are not under our employ, and we cannot guarantee exact delivery.

    Because the arrival time of your order is often dictated by conditions which are out of our control, we would rather err on the side of caution than promise our customers what others may not be able to do

    We will not normally be alarmed nor trace any usual ground shipments until at least 2 weeks after shipping.

    Express UPS shipments are guaranteed by UPS to arrive on schedule. UPS Ground and USPS postal priority are not guaranteed by the shipper to arrive on any special time schedule.

    To find out how long UPS Ground Transportation usually takes from Shop4Network to you, go to UPS Transit Time and type in our Texas zip code: 78613. Add two working days (after the first working day we receive the order) to the transit time. That gives the order time to leave our warehouse.

    While this is not a guarantee of delivery on that exact time schedule it is usually fairly realistic.

    If timing is critical, please specify Next Day, 2nd day or 3 day Select delivery. Those items, obviously, will get special attention and express handling from our order department to you.
    See more details about shipping charges and timing on rush orders.

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    EXPRESS SHIPPING FOR ORDERS WITHIN CONTINENTAL U.S.

    Need your order fast?


     
    Express shipments are usually available, but remember that we charge additional shipping charges for all UPS 3 Day, 2nd DAY AIR and NEXT DAY AIR orders.

    For Rush shipping, items in our catalog must be evaluated by dimensional weight rather than by their actual weight, which may result in an item or order being considered oversized and not able to be shipped by Rush means at the price quoted in the order cart. Shop4Network will try to contact you when an item or order is disqualified from quoted charges, and would result in additional charges. If we cannot reach you by shipping time, we reserve the right to ship those orders by the next fastest method available priced within the freight charges quoted on your order (regardless of the method chosen at the time of checkout).

    See Oversized Items above for details. (Large orders, bulky items, oversized items marked with *'s or items that state Oversized in its description when placed in the shopping cart are best shipped by regular means to avoid exorbitant shipping charges).

    Orders which include items marked with *'s will not be shipped by Rush means! Shop4Network.com   reserves the right to ship those items by BEST WAY (UPS Ground or Postal Priority) regardless of the method chosen at the time of checkout. If you have special RUSH needs for large, bulky, or heavy orders please email the information desk at Service@Shop4Network.com.



     

    Express Shipping Considerations
    UPS Next Day Air - End of Day Delivery
  • Limited to Packages under 10 Lb only
  • Add $40.00 to regular shipping plus $7 for each additional item ordered.
  • Aerosols cannot ship by air
  • Alaska, Hi, US Territories, and APO/FPO ship by USPS Priority Mail only
  • UPS 2nd Day Air - End of Day Delivery
  • Limited to Packages under 10 Lb only
  • Add $30.00 to regular shipping plus $7 for each additional item ordered.
  • Aerosols cannot ship by air
  • Alaska, Hi, US Territories, and APO/FPO ship by USPS Priority Mail only
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    UPS 3 Day Ground - End of Day Delivery
  • Limited to Packages under 10 Lb only
  • Add $20.00 to regular shipping plus $7 for each additional item ordered.
  • Alaska, Hi, US Territories, and APO/FPO ship by USPS Priority Mail only
  • Express UPS shipments are guaranteed by UPS to arrive on schedule
  • UPS Ground and USPS postal priority are not guaranteed by the shipper to arrive at any special time schedule.
  • To find out how long UPS Ground Transportation usually takes from Shop4Network to you, go to UPS Transit Time and type in our Texas zip code: 78613 Add two working days (after the first working day we receive the order) to the transit time. That gives the order time to leave our warehouse.
    While this is not a guarantee of delivery on that exact time schedule it is usually fairly realistic.
  • Customers who provide Shop4Network with valid e-mail addresses - Orders shipped by UPS will receive automatic tracking number verification (by e-mail to that address) upon leaving our warehouse.
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    HOW WE DELIVER APO & U.S. TERRITORIES

    Yes, we can ship to Alaska, Hawaii, and U.S. territories outside the contiguous 48 states by U.S. Postal Service or Postal Priority where possible. Additionally, sensitive to the plight of our many troops in foreign countries, we can now ship to APO or FPO addresses.

    Most orders to Postal addresses ship by Priority mail. However, some extra heavy or dense items may ship regular post (i.e. foods or litter etc).

    No tracking is provided by the U.S. Post Office, which complicates the process. Although we anticipate few problems, we can make no guarantees of adequate delivery.

    Unfortunately, many of our distributors and suppliers will not ship by U.S. Postal Service. Therefore, some items incur longer shipping time as they must be shipped to our Texas warehouse before being sent to these addresses.

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    SHIPPING CHARGES TO APO & U.S. TERRITORIES

    Shipping charges to APO and FPO addresses, Alaska, Hawaii, and U.S. Territories are shown below.

     

    Hi, AK, U.S. Territories, and APO/FPO Shipping
     
    Single Item Orders: $10.95 Ground Shipping (None Oversized Items)
    Plus $3 per pound (Actual or dimensional weight, whichever is more).
    $10.95
    Each Additional Item Ships for only $10.00 when added to the same order
    (None Oversized Items)
    $10.00
    Items marked with this symbol are charged regular shipping as described above plus
    oversize charges described below.

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    OVERSIZED ITEMS GOING TO APO & U.S. TERRITORIES

    Handling charges are charged on oversized items - items marked with asterix's

    For ONE add $4.00
    For TWO add $8.00
    For THREE add $12.00
    For FOUR add $85.00
    to the regular APO/FPO, Ak, Hi, and territories shipping chart above.

    Some items such as swimming pools, towing craft and other bulky or heavy items are unable to ship by U.S. Post due to size restrictions, and can therefore, not be shipped to these addresses. If you are in doubt, ask our shipping department. We will need the item number, item description, and the exact address where you would like it shipped.

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    SHIPPING TIME TO APO & U.S. TERRITORIES

    We can usually ship your order from our warehouse within 12-48 hours of receipt of the order. However, most of our suppliers will not ship by post. Therefore, APO/FPO orders are usually shipped only from the home location of Shop4Network in Cedar Park, Texas. This sometimes occasions some delay in shipping while an item travels from its original supplier to Texas FIRST and is then shipped to you.



    The arrival time of your order is also dictated by conditions which are out of our control. We would rather err on the side of caution than promise our customers what others may not be able to do.


    Usual U.S. Postal Priority timing should be calculated for all orders outside the contiguous 48 states. APO/FPO Post can take from 2-6 weeks to reach you.

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    EXPRESS SHIPPING TO APO & U.S. TERRITORIES

    There is no reasonably priced, faster way to ship to most of these addresses (including APO/FPO addresses) than Postal Priority. Please do NOT request UPS Rush shipping for orders to APO/FPO, Alaska, Hawaii, or US territory orders.

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    APO/FPO SHIPPING RESTRICTIONS

    Most APO/FPO addresses have the following general restrictions:


  • Packages may not exceed 70 lbs. (Some zip codes have lower limits) Packages may not exceed 130 inches in combined length and girth. (This means if you have a package that is 100" in length and 40" when you measure around it, you cannot send the item)
    All packages must be sent via the U.S. Postal System. The post office also requires companies or individuals to hand deliver packages being sent to APO/FPO addresses. (This is one reason why many merchants won't ship to APO/FPO addresses.)
    Firearms, alcohol, perishable foodstuffs and certain hazardous items also are restricted. Each zip code may have an even more detailed list of the restrictions for certain types of products.
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    Customer Service at Shop4Network.com

    CONTACT US DIRECTLY

    Shop4Network.com can be reached at Service@Shop4Network.com. Our sales associates will gladly take take your order by telephone Monday through Thursday 10:00am-5:00pm & Fri 10:00am - 2:00pm United States CST.

    LOOKING FOR AN UNLISTED ITEM?

    If you are looking for a particular product which you don't see in our catalogue, ask by e-mail, 24 hours a day. We'd love to hear from you, and we will reply as quickly as possible.

    E-Mail

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    NEED MORE PRODUCT INFORMATION?

    If you need more details about a listed item before you can place your order, a knowledgeable and helpful sales associate will be delighted to help you Monday through Thursday 10:00am-5:00pm & Fri 10:00am - 2:00pm United States CST. Email Service@Shop4Network.com

     


     

    However, we are sometimes overwhelmed with the volume of inquiries, or we may not be able to give you details without some research, in which case our sales associates will refer you to our E-mail Research Department.

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    NEED LARGE ITEM SHIPPING DETAILS?

     

    To obtain a shipping quote on large or motor-freighted items prior to placing your order, please send the item numbers and your exact shipping address. We can research the cost and give you more exact information.

     

    E-mail Shop4Network.com

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    NEED TO RETURN AN ITEM?

    We hope you'll be happy with each an every item you purchase from us. However, if for any reason you wish to return an item, we'd like it to be as hassle-free as possible.

    See our Guarantee, Warranty & Return information for details. If you wish to check the status of an item you have already returned

    E-Mail

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    NEED TO CHANGE AN ORDER THAT HAS ALREADY BEEN PLACED?

    Changes will be effected if they are processed before shipping time on the day of the order. Our sales staff will be delighted to help change information on your order Monday through Thursday 10:00am-5:00pm & Fri 10:00am - 2:00pm United States CST. Email Service@Shop4Network.com

     


    Or you may E-mail Shop4Network.com

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    NEED TO CHECK THE STATUS OF YOUR ORDER OR YOUR RETURN?

    If you got an ORDER NUMBER, we got the order

    If you placed your order directly via the order cart on our site, you should have viewed a page which detailed your order (including any shipping and handling charges) and which also gave you your ORDER NUMBER.

    If you did NOT get an order number

    If, at the end of your on-line transaction, you received any message other than your ORDER NUMBER, (such as ORDER CART EMPTY) or you did NOT get an order number, your transaction may not have gone through. We download orders systematically during our business hours. If there is a question about whether your order went through, e-mail us and we will track it. If it did NOT get to us, we'll let you know. In that case, you may need to place the order by Email at Service@Shop4Network.com

    Have you checked your e-mail for a contact from UPS or a message for us?

    If your correct e-mail address was on your order, you should have gotten an e-mail response from UPS within 1-3 business days. We provide you with your UPS tracking number so that you are aware that your order has shipped and so that you may track its progress via UPS's Tracking Systems.

    Has it been more than 2 weeks since your order was placed?

    If it has been more than two weeks since your order was placed and you have heard nothing, please e-mail, as we may need to institute a search for your order.

    Click Here to E-mail Us Now

    Please do not call the order department for order status checks. They are equipped to take orders only.

     

    Policies for Shop4Network .com